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Collection and Non-Collection Policy
Prior to admittance to Richer Education’s classes and camps, parents and carers will complete an application form for their child.
The application form requests the following information:
• Child’s full name
• Child’s Date of Birth
• Family’s home address
• Primary contact name and number
• Secondary contact name and number
• Parent’s email address
• Medical conditions
• Special educational needs
• Name of person(s) with permission to drop off and collect the child
• Permission for the child to travel to and from the venue on their own (aged 12 and above only)
It is compulsory for parents and carers to revise and update this information every 45 days.
Any changes to the above permissions must be communicated via email to firstname.lastname@example.org detailing the change. For example, the names of adults who can collect their child and on what day. Parents and carers must inform Richer Education if someone has a restriction placed on them in respect of legal access to children.
On occasions when the parent is aware they will not be at home or at their usual place of work, they are asked to email Richer Education to inform them.
In the event that a child is not collected by an authorised adult at the end of the day, Richer Education will put into practise agreed procedures. The child will be suitably cared for by a qualified member of staff who is known to the child. The child will receive a high standard of care and will be reassured and informed of the situation. If a child is not collected at the end of day, they will participate in supervised activities by a member of our staff for which a charge is usually payable.
If a parent or carer is not able to collect a child as planned, they must inform Richer Education immediately either on + 44 207 871 0481 or + 44 7535 225 432. Richer Education will make the necessary arrangements to look after the child until the parent or carer arrives.
If a child is not collected by the expected time at the end of the day, the following procedures will be followed:
• Parents will be contacted using the contact information provided
• Should Richer Education be unsuccessful in contacting the primary contact, the secondary contact will be contacted
• The child will not be allowed to leave the premises with anyone other than those with written permission
• If a parent or carer cannot be contacted after an hour, the uncollected child policy will apply
Procedures for Uncollected Children
If there are serious concerns that child has not been collected, the local authority Social Services Department will be contacted.
• The child will remain at the premises with at least two members of staff (one of which must be a supervisor)
• Social Services will aim to find the parents or a relative and if they are unable to do so, the child will be admitted into the care of the local authority
• Staff from Richer Education will not look for the parent, take the child home or take the child to their own home
• A full report of the incident will be recorded in writing
• If regulations require, Ofsted will be informed of the incident
Missing Child Policy
• Children are registered upon arrival at the start of every day
• High level of supervision throughout the day by Richer Education staff
• Staff undertake regular head counts
• Children are reminded at the start of every day not to leave a room unaccompanied (i.e. without an adult) and the importance of not speaking to strangers
Lost at the premises
Member of staff to report to supervisor on duty immediately if they suspect a child is missing. Supervisor will make enquiries as to when the child was last seen and where.
A radio should be collected and at least two members of staff must search the building to locate the missing child.
Staff must remain vigilant in respect of the safety of other pupils with regard to supervision and security. Ensure the remaining pupils are supervised. Staff must keep calm and remain in regular contact via the radio.
If a child cannot be located within 10 minutes, then the police and parents or carers must be informed. The supervisor will make available a photograph of the child (if available) as well as a description of the child.
The supervisor will continue to search the premises and will continue to keep in touch via radio. The child must be comforted and reassured when found.
A fire drill will be considered to see if the child arrives at the assembly point.
Children removed from the premises by unapproved adult
No child is allowed to leave the premises with an adult other than those specified on the child’s application form. Children cannot be collected without their QR/security code. All staff to be informed if a parent is not permitted to pick up a child. If a child is seen or believed to be taken from the premises by an unapproved adult, the police and parents will be immediately informed.
If a parent or carer does not have the QR/security code with them at dismissal, the ID will be checked against the names provided on the application form.
Measures in place to ensure a child does not go missing
• Staff are informed about challenging unknown people within the premises
• All visitors and staff to wear a Richer Education ID and lanyard
• Entrance and exit doors to be locked throughout the day and staffed by a person at reception
• Supervision of children at all times
• Sufficient staff to maintain adult: children ratios
Following up an incident
• Review the incident with the Designated Safeguarding Lead
• Assess the effectiveness of the risk assessment procedures
• Taking written statements from adults and children where applicable
• Collecting information from any other witnesses
• Talking to children
• Reporting to Ofsted or RIDDOR if applicable
• Reporting the incident to relevant authorities if applicable
• Richer Education to issue advice to parents and carers if deemed necessary
Complaints from Parents whose children are enrolled at Richer Education
Richer Education welcomes suggestions and comments from parents and takes seriously complaints and concerns they may raise.
Richer Education acknowledges parents’ entitlement to complain and wishes to work
with them in the best interests of the young people in our care.
A complaint is any matter about which a parent is unhappy and seeks action by
Richer Education. It will be treated as an expression of genuine dissatisfaction which needs a response. Richer Education wishes to ensure that:
• parents wishing to make a complaint know how to do so;
• Richer Education responds to complaints within a reasonable time and in a courteous and efficient way;
• parents realise that Richer Education will listen and take complaints seriously; and;
• Richer Education will take action where appropriate
It is hoped that complaints and concerns will be addressed quickly and informally. If parents raise something face-to-face or by telephone, it may be possible to resolve the matter immediately and to their satisfaction.
References herein to complaints include any matters of genuine concern.
Reference to “Working Days” means Monday to Friday. From 09:00 until 17:00 (except bank holidays, school holidays and half-terms). In calculating the number of days, the day of receipt of the complaint and the day of dispatch of the response shall not be counted.
The complaints procedure can be found on the Richer Education website and is thereby made available to parents of children enrolled in our courses or camps and parents of prospective children who will be attending our courses or camps.
This procedure applies to parents of current registered children. It does not apply to parents of prospective children or to parents of past children (unless in the case of past children the complaint was initially raised when the child/children was/were still registered).
STAGE 1. INFORMAL RESOLUTION
If a parent has a complaint, they should normally contact Richer Education on
email@example.com. Richer Education will keep a written record of the complaint and the date on which it was received. In many cases, the complaint will be resolved immediately by this means to both parties satisfaction.
Parents should expect a response, within five working days, from Richer Education acknowledging the complaint. Thereafter, Richer Education will respond to the complaint and will give a date by which time to expect a written response, which should be no longer than a further 10 working days. If the complaint is received in the week the term ends or in the holidays, parents should expect a response within five working days of the start of the next term explaining how the Richer Education proposes to proceed and be given a date by which time to expect a written response, which should be no longer than a further ten working days from the start of the next term.
The response will address the complaint from the parent and if appropriate action taken by Richer Education.
STAGE 2. FORMAL RESOLUTION
In the event that parents are not satisfied with the response under Stage 1 above, they should put the complaint and the reasons why they are not satisfied with the response in writing to either or both Directors of Richer Education.
To the Directors
Parents should expect a response, within five working days, from Richer Education acknowledging the complaint. Thereafter, Richer Education will respond to the complaint and will give a date by which time to expect a written response, which should be no longer than a further ten working days. If the complaint is received in the week the term ends or in the holidays, parents should expect a response within five working days of the start of the next term explaining how the Richer Education proposes to proceed and be given a date by which time to expect a written response, which should be no longer than a further ten working days from the start of the next term.
Within the time periods set out above:
I/ In most cases, the Director (s) will speak to the parents concerned. If possible, a resolution will be reached at this stage. It may be necessary, however, for the Director (s) to ask another appropriate member of staff to carry out investigations.
II/ The Directors will keep written records of all meetings and interviews held in relation to the complaint. Once they are satisfied that, so far as is practicable, all of the relevant facts have been established, a decision will be made with a written response to parents, informing them of the decision, giving reasons for the decision and, if appropriate, describe any action taken or proposed.
Stage 3 – Appeal
Should the matter not be resolved at Stage 2 (above) parents may wish to invoke an appeal within ten working days of the date of written notification of the Richer Education’s decision, by notice in writing to: the Directors of Richer Education. 2 Eaton Gate. Belgravia. SW1W 9BJ.
The Director will refer the matter to a Complaints Panel (the “Panel”). The Panel shall comprise at least three persons not directly involved in the matters detailed in the complaint, one of whom shall be independent of the management and running of Richer Education, and one of whom shall be appointed the chairman of the Panel. The chairman of the Panel, in consultation with the Directors, reserves the right to substitute members of the Panel.
A hearing before the Panel (“Hearing”) will take place as soon as practicable, and normally within fifteen working days (this may be longer if the complaint is received during holiday periods) of receipt of the notice.
Parents will be asked if there are any papers they would like to have circulated beforehand. If the Panel deems it necessary, it may require that further particulars of the complaint or any related information be supplied in advance of the Hearing. Copies of all papers shall be supplied to all parties usually not later than five working days prior to the Hearing.
The parents may be accompanied to the Hearing by one other person. This may be a relative or friend. Legal representation will not normally be appropriate and only allowed in exceptional circumstances at the discretion of the chairman of the Panel.
The Hearing shall not be conducted in an adversarial way and the primary concern of the Panel is to deal with matters fairly and, therefore, the chairman of the Panel has discretion to conduct the Hearing (including deciding on who may attend) in any way which will achieve this. The chairman of the Panel can give directions, which may include adjourning the Hearing in order to request further information (from either the parents or the School or third parties) or otherwise carry out further investigations or call witnesses.
After due consideration of all the facts the Panel considers relevant, the Panel will reach a decision and may make findings and recommendations, which it shall complete within ten working days of the Hearing.
The decision of the Panel will be final.
The Panel’s findings and recommendations, if any, will be sent in writing to the parents, the Directors of Richer Education and, where relevant, the person(s) complained about.
The Panel’s findings and recommendations will be available for inspection on Richer Education by its Directors.
A written record of all formal complaints shall be kept for a minimum of three years.
Parents can be assured that all complaints will be treated seriously and confidentially, although the Panel’s findings and recommendations will be available for inspections, as referred to above.
It is the Richer Education’s policy that complaints made by parents should not rebound adversely on their children. Correspondence, statements and records relating to individual complaints are to be kept confidential, except where the Secretary of State or a body conducting an inspection under section 109 of the Education and Skills Act 2008 requests access to them.
Furthermore, knowledge of the complaint (and any relevant papers) will usually be limited to the person to whom the complaint is addressed, the Director (s), and those directly involved.
Action which needs to be taken under staff disciplinary procedures as a result of complaints will be handled confidentially within Richer Education according to General Data Protection Regulations (GDPR).
Anonymous complaints will not be pursued.
The complaints procedure is for genuine complaints or concerns and should not be used simply to obtain information from the Richer Education. Parents’ rights to information are governed by the standard terms and conditions of Richer Education and by law.
Please refer to our Data Protection Policy and Privacy Notice on the Richer Education website for details on how we process and use this data, and what rights you may exercise regarding your data under the law.
If parents wish to complain about something affecting their children after they have left Richer Education, this must take the form of a letter to the Directors of Richer Education within three working days of leaving. At the discretion of the Directors of Richer Education such complaints may be dealt with outside of these procedures.
Making a complaint to Ofsted
Parents or carers may wish to submit a complaint to Ofsted about Richer Education. Ofsted will investigate all complaints. Ofsted’s address is:
Royal Exchange Building
St Anne’s Square
Tel: 0300 123 4666
First Aid and Medication Policy Statement of Commitment
Richer Education is committed to caring for, and protecting, the health, safety and welfare of its children, staff, and parents.
We always confirm our adherence to the following standards:
- To ensure that trained First Aid staff renew, update or extend their HSE approved qualifications at least every three years
- To have a minimum of one trained paediatric First Aider on each site at any one time
- To record accidents and illnesses appropriately, reporting to parents and the Health & Safety Executive under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (2013)
- To provide accessible first aid kits at various locations throughout the premises
- To record and plan for children and staff with specific medical conditions
- To deal with the disposal of bodily fluids and other medical waste accordingly, providing facilities for the hygienic and safe practice of first aid
- To contact the medical emergency services if they are needed, informing next of kin immediately in such a situation
- To communicate clearly to children and staff where they can find medical assistance if a person is ill or an accident has occurred
- To communicate clearly in writing to parents or guardians if a child has sustained a bump to the head, however minor, and to communicate in writing
Responsibilities of the Trained First Aiders
- Provide appropriate care for children or staff who are ill or sustain and injury
Record all accidents centrally in the Accident Book (to be found with the supervisor on duty)
- In the event of any injury to the head, however minor, ensure that the event is recorded in the First Aid book in the Medical Room and the supervisor informed immediately. An email will be sent to parents as well as a phone call to the parent or carer
- Make arrangements with parents/guardians to collect children and take them home if they are deemed too unwell to continue the day
- Inform the supervisor all incidents where first aid has been administered
Responsibilities of the Supervisor
- Ensure that all staff and children are familiar with the first aid procedures
- Ensure that all staff are familiar with measure to provide appropriate care for children with particular medical needs (eg. Diabetic needs, Epi-pens, inhalers)
- Ensure that a list is maintained and available to staff of all children with particular medical needs and appropriate measures needed to care for them
- Monitor and re-stock supplies and ensure that first aid kits are replenished
- Ensure that the company has an adequate number of appropriately trained First Aiders
- Co-ordinate First Aiders and arrange for training to be renewed as necessary
- Maintain adequate facilities
- Ensure that correct provision is made for children with special medical requirements both in company
- On a monthly basis, review First Aid records to identify any trends or patterns and report to the Health and Safety committee
- Report to RIDDOR, as described below
- Contact emergency medical services as required.
- Maintain an up-to-date knowledge and understanding of guidance and advice from appropriate
Personal Protective Equipment (PPE)
The company provides PPE to all staff. This includes disposable gloves, face masks and hand sanitiser. Surfaces are regularly cleaned with anti-bacterial disinfectant by the cleaning department. Staff should wear disposable gloves if physical contact is likely to be made with potentially contaminated areas or items. It is recommended that staff should wear a face mask when there is an anticipated risk of contamination with splashes, droplets of blood or body fluids. Staff should clean their hands thoroughly with soap and water or alcohol sanitiser before putting on and after taking off PPE.
What to do in the case of an accident, injury or illness
A member of staff or child witnessing an accident, injury or illness should immediately contact a named trained first aider.
Any child or member of staff sustaining an injury whilst at class or camp should be seen by a first aider who will provide immediate first aid and summon additional help as needed.
The child or member of staff should not be left unattended.
Parents should be informed as necessary by telephone by the first aider or supervisor.
This will be followed up in writing and a record kept. A record of all accidents, injuries and the administration of first aid is maintained in the accident log.
In relation to a head injury, please refer to Appendix.
- Parents should be informed by telephone as soon as possible after an emergency or following a serious/significant injury including:
- Head injury. The parent is informed immediately by a call from the supervisor and a follow up email sent.
- Suspected sprain or fracture
- Following a fall from height
- Dental injury
- Anaphylaxis & following the administration of an Epi-pen
- Epileptic seizure
- Severe hypoglycaemia for children, staff or visitors with diabetes
- Severe asthma attack
- Difficulty breathing
- Bleeding injury
- Loss of consciousness
- If the child is generally unwell
- If non-emergency transportation is required, an authorised taxi service will be used if parents are delayed. A member of staff will accompany the child until a parent arrives.
- Parents can be informed of smaller incidents at the end of the day by the form supervisor on duty.
Contacting the Emergency Services
An ambulance should be called for any condition listed above or for any injury that requires emergency treatment. Any child taken to hospital by ambulance must be accompanied by a member of staff until a parent arrives. All cases of a child becoming unconscious (not including a faint) or following the administration of an Epi-pen, must be taken to hospital.
The accident log must be completed for any accident or injury occurring with Richer Education,. This includes any accident involving staff or visitors. The accident log will be monitored by the Lead First Aider as certain injuries require reporting (RIDDOR requirements). Care should be taken that the accident log, whether hard copy or electronic, is stored securely so that it can be seen only by those who have authority to read it.
Children who are unwell during the day
If a child becomes unwell, a parent should be contacted as soon as possible by the supervisor. In the event a parent is unavailable the company should attempt to contact the secondary contact. Anyone not well enough to be in the classes or camps should be collected as soon as possible by a parent.
First Aid equipment and materials
The supervisor is responsible for stocking and checking the first aid kits. Staff are asked to notify the supervisor when supplies have been used in order that they can be restocked. The first aid boxes contain (based on HSE guidance):
- A first aid book
- First aid report book
At least 20 adhesive hypoallergenic plasters
- 4 triangular bandages (slings)
- Cleaning wipes
- Adhesive tape
- 2 sterile eye pads
- 6 medium sized unmedicated dressings
- 2 large sized unmedicated dressings
- Disposable gloves
- Yellow clinical waste bag
Emergency care and/or medication plans and treatment boxes
The supervisor ensures that staff are made aware of any child with an emergency care plan. These care plans are heled with the supervisor. Emergency treatment boxes will be held with the supervisor on duty.
Children using crutches or having limited mobility – Parents must inform Richer Education of the nature of injury and the anticipated duration of immobility. Arrangements will be made for the child to arrive/leave early to allow for a safe transfer around the building. Parents must inform Richer Education of any particular difficulties.
If a child has either temporary or ongoing limited mobility, the company will consider whether the child requires a personal evacuation plan, for implementation in fire drills and similar occasions.
Dealing with bodily fluids
In order to maintain protection from disease, all bodily fluids should be considered infected.
To prevent contact with bodily fluids the following guidelines should be followed.
- When dealing with any bodily fluids wear disposable gloves.
- Wash hands thoroughly with soap and warm water after the incident.
- Keep any abrasions covered with a plaster.
- Spills of the following bodily fluids must be cleaned up immediately.
- Bodily fluids include:
- Blood, Faeces, Urine, Nasal and eye discharges, Saliva, Vomit
- Disposable towels should be used to soak up the excess, and then the area should be treated with a disinfectant solution
- Never use a mop for cleaning up blood and bodily fluid spillages
- All contaminated material should be disposed of in a yellow clinical waste bag (available in all first aid boxes) then placed in the waste bin
- Avoid getting any bodily fluids in your eyes, nose, mouth or on any open sores.
- If a splash occurs, wash the area well with soap and water or irrigate with copious amounts of saline.
If a child is suspected of having an infectious disease advice should be sought from the supervisor who will follow the Public Health England guidelines below to reduce the transmission of infectious diseases to other children and staff.
PERIOD OF EXCLUSION
Five days from onset of rash
Pregnant women up to 20 weeks and those in the last 3weeks of pregnancy should inform their midwife that they have been in contact with chickenpox.
Any children being treated for cancer or on high doses of steroids should also seek medical advice.
Follow medical advice
Follow government and WHO guidance
For 5 days from onset of rash
Pregnant women should inform their midwife about contact
Until lesions are crusted or healed
Antibiotic treatment by mouth may speed healing
5 days from onset of rash
Any children being treated for cancer or on high doses of steroids must seek medical advice
Until treatment has been commenced
Two treatments one week apart for cases. Treatment should include all household members and any other very close contacts
5 days after commencing antibiotics
Antibiotic treatment recommended
Slapped Cheek Syndrome
Pregnant women up to 20 weeks must inform their midwife about contact
Diarrhoea and vomiting
48 hours from last episode of diarrhoea or vomiting
Exclusion from swimming may be needed
Exclusion may be necessary
Consult Public Health England
Communicable disease control will give advice on any treatment needed and identify contact requiring treatment. No need to exclude siblings or other close contacts.
PERIOD OF EXCLUSION
Until fully recovered
Treatment is recommended for the child and family members
5 days from onset of swollen glands
None once treated
Treatment is recommended for the child and close contacts if live lice are found
Children do not usually need to stay off the premises with conjunctivitis if they are feeling well. If, however, they are feeling unwell with conjunctivitis they should stay off the premises until they feel better
Until fully recovered
Avoid contact with the sores
Verrucae should be covered in swimming pools, gymnasiums and changing rooms
Administration of Medication
- No child should be given any medication without their parent’s written consent.
- No Aspirin products are to be given to any child.
- Parents must be given written confirmation of any medication administered, a copy of which will be kept on the child’s file.
- Children will need to take medication during the day e.g. antibiotics. However, wherever possible the timing and dosage should be arranged so that the medication can be administered at home.
(i) Non-Prescription Medication
Non-prescription medication will not be administered to children.
(ii) Prescription-Only Medication
Prescribed medicines may be given to a child by the supervisor if they have been appropriately trained. Written consent must be obtained from the parent or guardian, clearly stating the name of the medication, dose, frequency and length of course. The company will accept medication from parents only if it is in its original container, with the original dosage instructions. Prescription medicines will not be administered unless they have been prescribed for the child by a doctor, dentist, nurse or pharmacist. Medicines containing aspirin will be given only if prescribed by a doctor.
All medication administered must be witnessed by another adult, documented, signed for and parents informed in writing.
(iii) Administration of Medication
Any member of staff administering medication should be trained to an appropriate level, this includes specific training e.g. use of Epi-pens
- The medication must be checked before administration by the member of staff confirming the medication name, child’s name, dose, time to be administered and the expiry date.
- It is advisable that a second adult is present when administering medicine.
- Wash hands.
- Confirm that the child’s name matches the name on the medication.
- Explain to the child that his or her parents have requested the administration of the medication.
- Document any refusal of a child to take medication.
- Document, date and sign for what has been administered.
- Complete the form which goes back to parents.
- Ensure that the medication is correctly stored in a locked drawer or cupboard, out of the reach of children.
- Antibiotics and any other medication which requires refrigeration should be stored in the fridge in the kitchen. All medication should be clearly labelled with the child’s name and dosage.
- Parents should be asked to dispose of any out-of-date medication.
Major injuries from schedule 1 of the regulations:
Any fracture, other than to the fingers, thumbs or toes.
2. Any amputation.
3. Dislocation of the shoulder, hip, knee or spine.
4. Loss of sight (whether temporary or permanent)
5. A chemical or hot metal burn to the eye or any penetrating injury to the eye.
6. Any injury resulting from an electric shock or electrical burn (including any electrical burn caused by arcing or arcing products, leading to unconsciousness or requiring resuscitation or admittance to hospital for more than 24 hours.
7. Any other injury leading to hypothermia, heat induced illness or to unconsciousness requiring resuscitation or admittance to hospital for more than 24 hours
8. Any other injury lasting over 3 days
9. Loss of consciousness caused by asphyxia or by exposure to a harmful substance or biological agent. 10. Either of the following conditions which result from the absorption of any substance by inhalation, ingestion or through the skin:
11. Acute illness requiring medical treatment; or
12. Loss of consciousness
13. Acute illness which requires medical treatment where there is reason to believe that this resulted from exposure to a biological agent or its toxins or infected material.
- A specified dangerous occurrence, where something happened which did not result in an injury, but could have done.
Further information on RIDDOR reporting requirements can be found on the RIDDOR website; http://www.hse.gov.uk/riddor/
APPENDIX 1: Guidance to staff on particular medical conditions
(i) Allergic reactions
Symptoms and treatment of a mild allergic reaction:
- Flushing of the skin
- Itching or irritation
If the child has a care plan, follow the guidance provided and agreed by parents. Administer the prescribed dose of antihistamine to a child who displays these mild symptoms only. Make a note of the type of medication, dose given, date, and time the medication was administered. Complete and sign the appropriate medication forms, as detailed in the policy. Observe the child closely for 30 minutes to ensure symptoms subside.
Symptoms and treatment of Anaphylaxis:
• Swollen lips, tongue, throat or face
• Nettle type rash
• Difficulty swallowing and/or a feeling of a lump in the throat • Abdominal cramps, nausea and vomiting
- Generalised flushing of the skin
• Difficulty in breathing
• Difficulty speaking
• Sudden feeling of weakness caused by a fall in blood pressure • Collapse and unconsciousness
When someone develops an anaphylactic reaction the onset is usually sudden, with the following signs and symptoms of the reaction progressing rapidly, usually within a few minutes.
Action to be taken
- Send someone to call for a paramedic ambulance and inform parents. Arrange to meet parents at the hospital.
- Send for the named emergency box.
- Reassure the child help is on the way.
- Remove the Epi-pen from the carton and pull off the grey safety cap.
- Place the black tip on the child’s thigh at right angles to the leg (there is no need to remove clothing).
- Press hard into the thigh until the auto injector mechanism functions and hold in place for 10 seconds.
- Remove the Epi-pen from the thigh and note the time.
- Massage the injection area for several seconds.
- If the child has collapsed, lay him/her on the side in the recovery position.
- Ensure the paramedic ambulance has been called.
- Stay with the child.
- Steps 4-8 may be repeated if no improvement in 5 minutes with a second Epi-pen if you have been instructed to do so by a doctor.
REMEMBER Epi-pens are not a substitute for medical attention, if an anaphylactic reaction occurs and you administer the Epi-pen the child must be taken to hospital for further checks. Epi-pen treatment must only be undertaken by staff who have received specific training.
(iii) Asthma management
- Change in weather conditions
- Animal fur
• Having a cold or chest infection
• Air pollutants
• Emotional situations
Children with asthma need immediate access to their reliever inhaler. Younger children will require assistance to administer their inhaler. It is the parents’ responsibility to ensure that the company is provided with a named, in-date reliever inhaler, which is kept in the classroom, not locked away and always accessible to the child. Staff should be aware of a child’s trigger factors and try to avoid any situation that may cause a child to have an asthma attack. It is the parents’ responsibility to provide a new inhaler when out of date. Children must be made aware of where their inhaler is kept and this medication must be taken on any out of the activities.
Recognising an asthma attack
- Child unable to continue an activity
- Difficulty in breathing
• Chest may feel tight
• Possible wheeze
- Difficulty speaking
• Increased anxiety
• Coughing, sometimes persistently
Action to be taken
1. Ensure that prescribed reliever medication (usually blue) is taken promptly.
2. Reassure the child.
3. Encourage the child to adopt a position which is best for them-usually sitting upright.
4. Wait five minutes. If symptoms disappear the child can resume normal activities.
5. If symptoms have improved but not completely disappeared, inform parents and give another dose of their inhaler and call the Lead First Aider or a first aider if she is not available.
6. Loosen any tight clothing.
7. If there is no improvement in 5-10 minutes continue to make sure the child takes one puff of their reliever inhaler every minute for five minutes or until symptoms improve.
8. Call an ambulance.
9. Accompany child to hospital and await the arrival of a parent.
(iv) Diabetes management
Staff must be made aware of any child with diabetes attending the classes and camps.
Signs and symptoms of low blood sugar (hypoglycaemic attack)
- Glazed eyes
- Blurred vision
- Change in normal behaviour-weepy/aggressive/quiet
- Tingling lips
Action to be taken
- Follow the guidance provided in the care plan agreed by parents.
2. Give fast acting glucose-either 50ml glass of Lucozade or 3 glucose tablets. (Children should always
have their glucose supplies with them. Extra supplies will be kept in emergency boxes. This will raise the blood sugar level quickly.
3. This must be followed after 5-10 minutes by 2 biscuits, a sandwich or a glass of milk.
- Do not send the child out of your care for treatment alone.
5. Allow the child to have access to regular snacks.
6. Inform parents.
Action to take if the child becomes unconscious:
- Place child in the recovery position and seek the help of a first aider.
- Do not attempt to give glucose via mouth as child may choke.
3. Telephone 999.
4. Inform parents.
- Accompany child to hospital and await the arrival of a parent.
Signs and symptoms of high blood sugar (hyperglycaemic attack)
Hyperglycaemia – develops much more slowly than hypoglycaemia but can be more serious if left untreated. It can be caused by too little insulin, eating more carbohydrate, infection, stress and less exercise than normal.
- Feeling tired and weak
• Passing urine more often
- Nausea and vomiting
• Breath smelling of acetone
- Blurred vision
Action to be taken
- Inform the supervisor
- Inform parents
3. Child to test blood or urine
4. Call 999
(v) Epilepsy management
How to recognise a seizure
There are several types of epilepsy, but seizures are usually recognisable by the following symptoms:
- Child may appear confused and fall to the ground.
- Slow noisy breathing.
- Possible blue colouring around the mouth returning to normal as breathing returns to normal.
- Rigid muscle spasms.
- Twitching of one or more limbs or face
- Possible incontinence.
A child diagnosed with epilepsy will have an emergency care plan
Action to be taken
- Send for an ambulance;
2. if this is a child’s first seizure,
3. if a child known to have epilepsy has a seizure lasting for more than five minutes or
4. if an injury occurs.
5. Seek the help of the Lead First Aider or a first aider.
6. Help the child to the floor.
5. Do not try to stop seizure.
6. Do not put anything into the mouth of the child.
7. Move any other children away and maintain child’s dignity.
8. Protect the child from any danger.
9. As the seizure subsides, gently place them in the recovery position to maintain the airway.
- Allow patient to rest as necessary.
11. Inform parents.
12. Call 999 if you are concerned.
13. Describe the event and its duration to the paramedic team on arrival.
14. Reassure other children and staff.
15. Accompany child to hospital and await the arrival of a parent.
Appendix 2: HEAD INJURY POLICY
A head injury is defined as any trauma to the head excluding superficial injuries to the face. Fortunately, the majority of head injuries within the premises are minor and can be managed at the premises or at home. However, some can be more severe and it is important that a child is assessed and treated accordingly. The risk of brain injury can depend on the force and speed of the impact and complications such as swelling, bruising or bleeding can occur within the brain itself or the skull.
Concussion is defined as a traumatic brain injury resulting in the disturbance of brain function. There are many symptoms but the most common ones are dizziness, headache, memory disturbance or balance problems. Concussion is caused by either a direct blow to the head or blows to other parts of the body resulting in a rapid movement of the head e.g. whiplash.
It is also important to note that a repeat injury to the head after a recent previous concussion can have serious implications.
- Process for managing a suspected head injury
All head injuries that occur on the premises must be recorded immediately in the First Aid book by the person who witnessed the accident. The same person will inform the supervisor of the child; this is to ensure that the child is monitored throughout the day if they remain at the premises following the injury.
A member of the supervisor is informed immediately, a First Aider assesses the injury and a call is made by the member of the supervisor to the parent(s) regardless of the severity of the injury and an email is sent to the parent or carer.
The supervisor is informed. The exception for this is if the child needs urgent medical attention, at which point the Emergency Services should be called by the witness and/or supervisor with no delay. The child must be assessed and monitored for at least one hour by a qualified First Aider and referred for medical review as per the guidelines in this document. If in doubt, the First Aider should call NHS 111 for advice or 999.
If after one hour the child is symptom free, he/she can return to the sessions but must be kept under observation for the remainder of that day. This applies even if the child feels it is unnecessary. As concussion typically presents in the first 24-48 hours following a head injury, it is important that the child is monitored and assessed until they go home.
- Recognising Concussion
One or more of the following signs clearly indicate a concussion:
Loss of consciousness – suspected or confirmed
Unsteady on feet or balance problems or falling over or poor co-ordination
Disorientated – not aware of where they are or who they are or the time of day Dazed, blank or vacant look
Behavioural changes e.g. more emotional or more irritable
more of the following may suggest a concussion:
Lying motionless on the ground
Slow to get up off the ground
Grabbing or clutching their head
- Emergency Management
The following signs may indicate a medical emergency and an ambulance should be called immediately:
- Rapid deterioration of neurological function
● Decreasing level of consciousness
● Decrease or irregularity of breathing
- Any signs or symptoms of neck, spine or skull fracture or bleeding for example bleeding from one or both ears, clear fluid running from ears or nose, black eye with no obvious cause, new deafness in one or more ear, bruising behind one or more ear, visible trauma to skull or scalp, penetrating injury signs
- Seizure activity
● Any child with a witnessed prolonged loss of consciousness and who is not stable (i.e. condition is
- Referral to Hospital
The supervisor, or in their absence, a qualified First Aider, should refer any child who has sustained a head injury to a hospital emergency department, using the Ambulance Service if deemed necessary, if any of the following are present (a member of the SLT must be informed):
- Glasgow Coma Scale (GCS) score of less than 15 on initial assessment.
● Any loss of consciousness as a result of the injury.
● Any focal neurological deficit – problems restricted to a particular part of the body or a particular
activity, for example, difficulties with understanding, speaking, reading or writing; decreased sensation; loss of balance; general weakness; visual changes; abnormal reflexes; and problems walking since the injury.
- Amnesia for events before or after the injury (assessment of amnesia will not be possible in preverbal children and unlikely to be possible in children aged under 5).
- Persistent headache since the injury.
● Any vomiting episodes since the injury.
● Any seizure since the injury.
● Any previous brain surgery.
● A high-energy head injury. For example, pedestrian struck by motor vehicle, occupant ejected from
motor vehicle, fall from a height of greater than 1 metre or more than 5 stairs, diving accident, high- speed motor vehicle collision, rollover motor accident, accident involving motorised recreational vehicles, bicycle collision, or any other potentially high-energy mechanism.
- Any history of bleeding or clotting disorders.
● Current anticoagulant therapy such as warfarin.
● Current drug or alcohol intoxication.
● There are any safeguarding concerns (for example, possible non-accidental injury or a vulnerable person is affected).
● Continuing concern by the professional about the diagnosis.
In the absence of any of the risk factors above, consider referral to an emergency department if any of the following factors are present, depending on judgement of severity:
- Irritability or altered behaviour, particularly in infants and children aged under 5 years.
● Visible trauma to the head not covered above but still of concern to the healthcare professional.
- No one is able to observe the injured person at home.
● Continuing concern by the injured person or their family/guardian about the diagnosis.
It is the responsibility of the parent/guardian to take the child to the nearest Emergency Department if it is recommended by the supervisor.
- Questions to ask the child to determine issues with memory.
If they fail to answer correctly any of these questions, there is a strong suspicion of concussion “Where are we now?”
“Is it before or after lunch?”
“What was your last activity?”
- DO’s and DON’Ts
- If he/she is vomiting or at risk of vomiting DO NOT give him/her anything to eat or drink until completely recovered
- Unless there are injuries elsewhere, monitor the child in a semi upright position so that the head is at least at a 30-degree angle if lying down.
- DO apply a covered instant cold pack to the injured area for 15-20 minutes UNLESS the area has an open wound.
- Head Injury Notifications
The person supervising the child at the time is responsible for contacting:
- The supervisor
- The supervisor contacts the child’s parents/carers
If the head injury is minor and the child stays at the premises, the parent/carers should be informed by the supervisor. A Head Injury email is sent home and the child monitored for potential deterioration of symptoms.
The aim of this anti-bullying policy is to ensure that all children learn in a supportive, safe and secure environment without fear of being bullied.
Richer Education is committed to providing a caring and safe environment for all children enrolled in our classes, camps, and workshops so that they can learn and succeed in a secure atmosphere.
Persistent bullying may have a profound effect on the social, emotional and mental wellbeing of a child. Bullying can prevent a child from learning effectively and succeeding in activities. Bullying may also have long-term detrimental effects on a child.
Richer Education seeks to promote a secure and happy environment devoid of threat, harassment and any type of bullying behaviour. This policy reflects procedures within the company to reinforce our anti-bullying stance. Therefore, the purpose of this policy encourages practices within Richer Education that reinforce our stance and to discourage practices that contravene them.
Definition of Bullying
Bullying is the systematic use of strength or power to hurt, either physically or emotionally by intimidating or demeaning others by an individual or a group.
Bullying can be emotional, physical, racist, homophobic, biphobic, transphobic, verbal or cyper.
Although there is no legal definition of bullying, it is usually persistent, often covert and is a deliberate attempt to hurt, threaten or frighten someone.
Bullying can take many different forms including:
- Physical. This includes physical violence such as kicking, hitting, pushing and removing an individual’s belongings
- Verbal. This includes using words to harm an individual’s feelings. For example, name calling, mocking and making hurtful comments
- Emotional. This includes isolating an individual or spreading rumours about them
- Cyber-bullying. This involves the use of technology to hurt an individual. For example, text messaging, using social media and posting images to harm an individual
- Racist. This type of bullying is motivated by racial, ethnic or cultural prejudice
- Sexual. This involves unwanted physical contact or sexually abusive comments
- Homophobic or biphobic. This occurs when bullying is driven by a prejudice against lesbian, gay or bisexual individuals
- Transphobic. This type of bullying occurs when bullying is motivated by prejudice against trans people
- Disabilist. This occurs when bullying is motivated by a prejudice against people with any form of disability
- Sexist. This type of bullying occurs when it is motivated by a prejudice against someone because of their gender
Signs and Symptoms of Bullying
The following is an example of the signs and symptoms to look for if a child is suspected of being bullied.
- Changes in academic performance
- Appears anxious and shy
- Regularly feeling sick or unwell
- Reluctance to attend
- Clothes, bags and belongings torn or damaged
- Money and possessions going missing
- Unexplained cuts or bruises
- Unexplained behaviour changes
- Loss of appetite
- Not sleeping
- Loss of weight
- Appears alone and isolated
- Not very talkative/appears preoccupied
- Clinging to adults
Reasons why Children Bully
The following includes a list of the reasons why children may bully another individual.
- The need to appear powerful
- Feelings of inadequacy
- Difficulties at home/family
- Learned behaviour (they too have been bullied)
Who to Contact
If a child has concerns about bullying. They can contact the following members of staff
- Lead Tutor
- Supervisor on Duty
- Administration Staff
The Role of Richer Education Staff
Richer Education receive annual training on anti-bullying practices and procedures.
Children will be able to feel comfortable with discussing their concerns with any of the abovementioned staff. It will be made clear that bullying in any form is unacceptable. Children will be assured that it will be taken seriously and dealt with promptly.
- To implement procedures to confront bullying in any form
- To attend training sessions on anti-bullying
- To listen to all parties involved in incidents
- To investigate incidents promptly and as fully as possible
- To take appropriate action or to supervisor on duty as appropriate
- To record in writing the incident in full
- For the supervisor on duty: to share with parents of the victim and bully, incidents of persistent and/or serious bullying
- To implement appropriate procedures for a member of staff
- To promote the use of a range of learning styles and strategies which challenge bullying behaviour
- To promote open management styles which facilitate communication and consultation within Richer Education and relevant outside agencies when appropriate
- To model the values Richer Education believes in with respect to anti-bullying
- To promote the use of interventions which are least intrusive and most effective
Children who have been the victim of bullying will be supported by
- Offering an immediate opportunity to discuss the incident and share their experience with a member of staff of their choice
- Offering continuous support
- Restoring self-esteem and confidence
Children who have bullied will be helped with the following actions
- Discussing what happened
- Discovering why the child became involved
- Establishing the wrong and the need to change
- For the supervisor on duty: informing the parents or carers to help change the child’s attitude
Responses will vary depending on the circumstances of the incident but may include:
- Involvement of external agencies
- Monitoring by the supervisor on duty
- Peer support/mentoring
- Liaison with parents or carers
- Permanent exclusion from all future Richer Education classes, camps and workshops
As part of Richer Education’s commitment to anti-bullying, the following strategies will be deployed as when appropriate.
- Regular promotion of anti-bullying in briefings with children
- Constant supervision of children throughout the day
- Anti-bullying training for all Richer Education staff
- Strong staff-children relationships so that children feel comfortable in reporting any incidents
- Regular contact with parents or carers to raise any concerns
Anti-Bullying Advice to Children
- As a member Richer Education, we expect you not to have to put up with any form of bullying behaviour
- You should feel free to speak out to your mum or dad or any member of staff if you are being bullied. We can help you to cope with it straight away
- When someone else is being bullied or is in distress, inform a member of staff immediately
- Do not be afraid to report any incidents. Watching and doing nothing can suggest support for the bully. Even if you are just a bystander, you have a role to play in reporting any incidence of bullying
- Do not put up with bullies in your group of friends. Bullies will soon stop if they are left out or are by themselves
- Take care how you speak and act towards other pupils. Always aim to be considerate and helpful.
Anti-Bullying Advice to Parents/Carers
- TALK to your child on a regular basis, so any problem is easier to share
- LISTEN to what they say
- ENCOURAGE your child to feel good about themselves, realising that we are all different and equally important
- If you believe your child is being bullied, or is a bully, talk to other adults at home or at school and explore the options. DON’T STAY SILENT
- If your child is a victim assure them that it is not their fault and that you are going to do something to help
- Be realistic in your expectations, sometimes on-going problems can take time to resolve
- TRY to be co-operative with the company and not be aggressive. Without a good working relationship between parents and the company the situation could deteriorate, which won’t help you or them
- ALWAYS remember that children can’t solve bullying on their own. They NEED the support of parents/carers
Monitoring and Review
This policy is subject to review annually for the purposes of assessing its implementation and effectiveness.