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T&C

Richer Education Terms and Conditions

1. Interpretation

In these Terms and Conditions (“these Conditions”), the following terms shall have the following meanings:

Application Form: the online application form by which details of the child and the Saturday sessions, any workshops,  half-term camps, school holiday camps or any other courses or educational service their parents or carers wish their children to attend that are submitted to Richer Education.

 

Parent: Mother, father, legal guardian, legal carer and/or designated family member

 

Child: a person aged 4-17 intending to attend Saturday sessions, any workshops, half-term camps, school holiday camps or any other courses or educational service as specified in the booking form.

 

Fees: payment for the fees shown on the Richer Education website or other published literature relating to the services from time to time.

The fees entitle the child to receive academic instruction in relation to the chosen course but do not cover the cost of other materials and services that the student may require, including, but not limited to, textbooks, examination fees, bank charges, insurances, social activities and travel expenses.  Parents are required to purchase such of these materials and services as are required for the completion of the course.

 

Location: place such as classroom, seminar room, laboratory, lecture theatre, open space, common area where sessions and/or workshops occur.

 

Session: academic tuition organised by Richer Education. This might include Saturdays, workshops, private tuition or any other educational service.

2. Supply of Services

By booking and paying the fee you agree on behalf of yourself and your child or children to be bound by these Conditions.

3. Payment

Payments of all fees included in the invoices may be made by any of the following methods of payment:  credit card, debit card, cash, PayPal transfer and must be received in full at least 24 hours prior to the session start. Bank payments (if authorised under exceptional circumstances) must include all bank transfer charges (including intermediary bank charges).

4. Information on Students

4.1 Parents will be required to provide Richer Education with such personal information as Richer Education reasonably requires and parents will ensure that such personal information is updated in the event of any changes.

Parents permit Richer Education to store records of the child’s and parents’ personal information.

4.2 Richer Education reserves the right to take photographs and videos during our workshops, sessions, social activities such as birthday parties and/or other events and use them accordingly for promotional purposes on newspapers, magazines, websites, social media channels or any other type of marketing channel. Parents’ and children’s testimonials provided via email, letters, feedback forms and/or questionnaires may be also be used for promotional purposes on local, national  or international advertisers such as magazines, newspapers and websites including the production of brochures, leaflets, flyers or any other literature and use on our website or any social media channel.

Please inform us in writing if you do not wish your child’s image to be used in this way. We will also remove images from our website and social media outlets upon request.

5. Administration of individual sessions and workshops

5.1 If a parent wishes to change the date of the session (s), appropriate requests, in writing, must be made to the Richer Education on or before Wednesday (this is at least 72 hours in advance before the actual session takes place) for the transfer to be effective. All changes are subject to availability and at Richer Education’s discretion and an administration fee might apply.

5.2 Richer Education will use its reasonable endeavours to accommodate the student in relation to the location and timing of classes but reserves the right to change campuses, tutors, mentors, times, workshops and sessions and to combine classes for different courses at its convenience.

5.3 Richer Education will use its reasonable endeavours to accommodate requests regarding specific seating arrangements. For example, seating children such as siblings, relatives and/or school friends next to each other in the same group. Richer Education cannot guarantee that such requests can be accommodated.

5.4 Richer Education will use its reasonable endeavours to accommodate requests with regard to children who are thought to be academically advanced and/or more knowledgeable for their current age to the next immediate upper group. Richer Education cannot guarantee that such requests can be accommodated.

5.5 Parents wishing their child to take a course which requires a minimum level of English, as a pre-requisite to entry, must achieve the required level prior to admission to this course. If the child’s current level of English is insufficient for their chosen course at the time of application, the parent is advised to book the relevant workshop (or workshops) needed to bring their English up to the required level.

5.6 Should the parents wish to transfer their child to another course, this will be at the Richer Education’s discretion and subject to payment of the difference of fees.

5.7 No adults other than Richer Education’s staff will be allowed to stay in the room and/or laboratories observing sessions or accompanying or supporting children during our sessions, camps  and workshops. No exceptions will be made.

6. Conduct and discipline of children and adults

6.1 Richer Education has the right to expel the child from any session for unacceptable behaviour, poor performance or lack of interest and no refund will be given.

6.2 In the event of expulsion, Richer Education reserves the right to withhold completion letters and/or certificates.

6.3 For the avoidance of doubt, Richer Education views unacceptable behaviour as including, but not limited to, causing damage to its own property and/or, contractors’ property, causing disturbance or nuisance, abusive or disrespectful conduct, failing to observe fire and safety rules and smoking other than in authorised areas and selling or consuming alcohol or illegal drugs.

6.4 Richer Education expects children to show tolerance and respect to others regardless of race, religion, disability, gender, sexual orientation or any other difference.

6.5 If a child causes damage to Richer Education’s property and/or to any of its contractors, their parents must pay the full cost of repairing or replacing such.

6.6 Richer Education reserves the right to withdraw from its classes, tuitions, workshops and camps children whose parents, relatives, carers, guardians and/or legal representatives cause to its staff, children and other stakeholders: disturbance and nuisance, show abusive or disrespectful conduct, shows threatening, verbal abuse or any other type of anti-social behaviour. Our full cancellation policy will be applied accordingly.

7. Rollover of a session, discount schemes, Pay As You Go (PAYG) prices and prices out of packages

7.1 Rollover of sessions will only be allowed and authorised if Richer Education is notified in writing at least 72 hours before the actual session takes places. Failure to comply with this deadline will result in the full charge of the session in which the child was absent.

7.2 Parents can rollover sessions as follows:

  • Pack of 21 sessions. Up to 4 rollovers permitted
  • Pack of 10 sessions. Up to 2 rollovers permitted
  • Block of 4 sessions. Up to 1 rollover permitted
  • One trial session. No rollovers permitted

7.3 Being unwell will not be considered to rollover a session unless a note from a GP is produced. No exceptions will be made.

7.4 Rollovers are not transferable.

7.5 Rollovers cannot be exchanged for any cash value.

7.6 PAYG (Pay As You Go) sessions are not eligible for rollovers.

7.7 Discounts for parents (Recommendation, Loyalty Schemes and Richer Education Ambassadors):

7.8 We can also offer a one-off session as a trial for science at £40, robotics at £45, engineering at £40, debating & public speaking at £45 and mathematics at £40. These prices also apply if sessions are booked as PAYG (Pay As You Go). Any sessions outside their regular pack of 4, 10 or 21 sessions will be also calculated at the aforementioned prices. For example, if buying 15 sessions for science rather booking one of the published packs. The applicable rate will be £40 per session. This procedure will apply to all other courses.

7.8.1 For the avoidance of doubt, any discounts will be applied based on our published prices (normally on our website). Any discounts will always be applied on the lowest price and on the second product or person. No exceptions will be made.

 

7.9 Referral Scheme

  • 5% discount for each parent who signs up and pays in full for at least two packs of 10 sessions within the same academic year
  • 10% discount for each parent who signs up and pays in full for at least two packs of to 21 sessions within the same academic year

To validate the referral: parents who have been referred to us must indicate the name of the person who has recommended us when completing the application form, so we know who has referred them. Discounts will not be applied automatically, therefore, any parent interested in using this scheme must communicate to us their interest in applying for a discount in writing. Then, if applicable, any discount will be applied on the next purchase of eligible products.  For the avoidance of doubt, our referral scheme cannot be backdated and cannot be rolled over or deferred for the next academic year. No exceptions will be made.

 

7.10 Loyalty Scheme

  • 5% discount for buying at least four courses of 4 sessions
  • 7% discount for buying at least two courses of 10 sessions
  • 8% discount for buying at least two courses of 21 sessions
  • 10% discount for buying, any combination, of at least three courses of 21 sessions

7.10.1 Both schemes (Referral and loyalty) can be combined. However, a maximum of 20% discount can be applied between any possible combination of courses between both schemes or any other scheme. Any of our schemes cannot be used in conjunction with any other offer or promotion or any other type of discounts such as super early bird, early bird discounts or any other promotion advertised in any marketing channel including social media. Discounts will not be applied automatically, therefore, any parent interested in using this scheme must communicate to us their interest in applying for a discount in writing. Then, if applicable, any discount will be applied on the next purchase of eligible products.  For the avoidance of doubt, our loyalty scheme cannot be backdated and cannot be rolled over or deferred for the next academic year. No exceptions will be made.

 

7.11 Richer Education Ambassadors

This is an exclusive discount awarded through an e-coupon to reward parents who actively and successfully promote our services. The more friends and family members who sign up, under a particular e-coupon, the higher the discount the ambassador will receive. The Richer Education Ambassador e-coupon is assigned to an individual parent, and it is non-transferable, non-refundable and cannot be converted into cash.

 

Discounts and eligibility

 

For each child signed up for any Saturday class, camp or workshop only (private tuitions or other services such as home education, mentoring or consultancy are excluded):

  • Parents wishing to become Richer Education Ambassadors must have their children enrolled at least in a Saturday class, workshop or any other session offered
  • 5% discount for each child who enrols for a taster of four sessions, pack of 10 or 21 sessions in any of our courses as published on our website
  • 5% discount for each child who enrols for any workshop regardless their location. For example, London and Madrid

 

How it works

  • A parent who has been allocated a unique Richer Education Ambassador (REA) e-coupon can freely encourage their family and friends to sign up using their REA code
  • The REA e-coupon is unique to each parent. Friends of the Richer Education Ambassador will receive 10%  discount when signing-up to any of our courses using the given e-coupon
  • The more friends enrolled using their coupons the higher the discount they will be entitled to
  • Richer Education Ambassadors discounts are applicable one month in arrears on the 1st of each month. No exceptions will be made

 

Restrictions

  • REA  e-coupons cannot be used in conjunction with any other coupons
  • REA e-coupons cannot be used in conjunction with any other promotions such as super early bird, early bird or discounts offered on any other marketing channels including any social media channels
  • Discounts earned by Richer Education Ambassadors are strictly per child and cannot be shared between siblings or any friends or other family members
  • Discounts earned by Richer Education Ambassadors will automatically expire by the end of the academic year at 23:59 on each 31 July
  • For the avoidance of doubt, discounts earned by Richer Education Ambassadors cannot be carried over from one academic year to another
  • Discount cannot be backdated. No exceptions will be made

 

We reserve the right to refuse to grant a discount based on any of our schemes at our absolute discretion in circumstances where we reasonably suspect abusive or fraudulent activity has occurred.

8. Cancellations and refunds

8.1 In the event of cancellation by you:

Parents shall be entitled to cancel their booked one taster or any individual session, a block of four sessions (also called taster sessions), pack of 10 and 21 sessions, any workshop or any other service offered buy Richer Education at any time before the start date and the amount refunded will vary according to how much notice of cancellation in advance of the start date the parent has given:

  • if the parent gives 7 or more weeks notice of cancellation, the parent will be refunded 80% of the fees.
  • if the parent gives 5-6 weeks notice of cancellation, the parent will be refunded 65% of the fees.
  • if the parent gives 3-4 weeks notice of cancellation, the parent will be refunded 50% of the fees.
  • if the parent gives 2 weeks notice of cancellation, the parent will be refunded 20% of the fees.
  • if the parent gives 1 week notice of cancellation, the parent will be refunded 10% of the fees.
  • If the parent gives less than 1 week’s notice of cancellation, the parents will not be entitled to receive any refunds.
  • If the parent decides to cancel and/or withdraw their child/children after the course(s) has/have started, the parent will be not be entitled to receive any refunds.

8.2 Richer Education reserves the right to charge a flat fee of £50 per child and per course to cover administrative costs. The flat fee will be charged in addition to the abovementioned cancellation charges as shown in 8.1.

8.3 If, for any reason, a session and/or a workshop is cancelled by Richer Education, the total liability of Richer Education will not exceed that proportion of the Fees Richer Education have actually received.

8.4 Fees are non-returnable for children arriving late, leaving early or missing a day of camp (whether on account of illness or any other cause).

8.5 Fees are non-transferable. For example, fees cannot be transferred between siblings, relatives and/or friends.

8.6 PAYG (Pay As You Go) sessions will be charged in full if Richer Education is notified about a cancellation or a change of date after Wednesday of the week in which the session was originally booked.

8.7 Special Sales, Special offers and Competitions. Richer Education reserves the right to launch special sales, special offers and competitions to promote its products. Any fees paid for any course, camp, tuition, competitions, consultancy service or on any other product will not be adjusted or amended to match the price of the special sale, special offer and/or competition. Special sales, special offers and any other type of promotions will not be backdated and are only valid for the specific time it has been issued for. No exceptions will be made.

8.8 Credit Notes. If a parent or carer does not wish to cancel a booking we can issue a credit note upon request. Credit notes must be used within 90 days from its date of issue.  If the credit note is not used within 90 days for Saturday classes or a holiday camp, the parent or carer will not be entitled to receive any refunds. No exceptions will be made.

9. Liability

9.1 Richer Education will not be held liable for loss, damage or injury to persons.

9.2 Richer Education will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations in relation to the student’s sessions and/or workshops that is caused by events outside the school’s reasonable control (Force Majeure Events).

9.3 Force Majeure: Richer Education shall not be liable for any delay in performing or failure to perform any obligation (including to action any alteration or cancelation) due to any case beyond our reasonable control including lock-outs, strikes, shortages of personnel, labour disputes, war, riot, act of God, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen, materials, goods or raw materials in connection with the performance of this agreement.

9.3 Richer Education’s obligations in relation to the child’s sessions and/or workshops are suspended for the period that the Force Majeure Event continues, and the school will extend the time to perform these obligations for the duration of that Richer Education will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which the school’s obligations can be performed despite the Force Majeure Event.

9.4 Where Richer Education provides, in connection with the provision of the Services, any goods or equipment or services supplied by a third party, Richer Education does not give any warranty, guarantee or other terms as to their quality, fitness for purpose, performance or otherwise.

9.5 Richer Education shall have no liability to the child and/or their parents for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by you which are incomplete, incorrect, inaccurate or illegible, or arising from the child’s late arrival or non-arrival, or any other fault of you or the child.

9.6 Richer Education shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Richer Education’ obligations in relation to the Services, if the delay or failure was due to any cause beyond Richer Education’s reasonable control.

9.7 Richer Education reserve the right to alter programmes, activities, itineraries, excursions, age brackets, premises and personnel as it thinks fit and without notice.

9.8 Richer Education will not be bound by any statement unless it is in writing and authorised by a Director of Richer Education.

10. Medical

10.1 It is your responsibility to tell Richer Education, upon submission of the application form, of any issue or condition that may affect their performance during sessions and/or workshops. These include but are not limited to ADHD, SEN, medical, languages, disabilities, diet, medical, behavioural/social issues, child’s history.

10.2 Richer Education cannot guarantee if any drinks, snacks and/or lunch brought by any child or adult to its classes or camps are free of traces of nuts and/or nut oils or may have not been made alongside other products containing nuts.

10.3 It is a your responsibility to tell Richer Education, upon submission of the application form, if permission is given to administer medication or if first aid is required.

10.4 Richer Education will not be held responsible for any issues resulting from food allergies.

11. Valuables and Lost and Found Items

11.1. Richer Education will not be liable for any damage or loss of items of clothing, jewellery and/or electronic devices such as laptops, smartphones, tablets or valuable property brought to the Location by the child and/or their parents.

11.2. Richer Education will not be responsible for any property left at the Location (by the child or parents), and may dispose of any such property if not claimed and collected by you within thirty days after the item was found.

12. Personal Searches

12.1. Richer Education reserves the right to search the bags and other personal property of all children in appropriate circumstances.

13. Child Protection/Safeguarding

13.1. Richer Education will contact Local Safeguarding Children’s board if we suspect abuse or in an event of a disclosure.

14. General

14.1. This agreement is governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts.